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FAQ - Frequently Asked Questions

We try to continously improve our FAQ list, but if you can't find in this section answer to your question contact us.
Also we are very grateful if propose us questions for FAQ list. To propose a question click here
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Orders

Curently, We ship only to Canada.

We can make changes within 1 hour of placing an order. After that, If your product is custom product, OUr customer Service will do every effort possible to returns and exchanges. This will be done on case by case bases.

You can login to your acount to check the status of your order. 

Since your order goes into production the moment it is placed, we do charge your card the moment you confirm your order at checkout. You will receive a confirmation email when your order is submitted. If your card is not authorized, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorize the amount. Please bear in mind that even if a payment fails to be authorized, some card issuers may still reserve the money temporarily. 

We are sorry but we can not apply a coupon to an already existing order, please save it for next time!

Absolutely! If you are unsure about a size, or just can't seem to decide on the perfect gift, you can purchase a gift card! Gift cards never expire and can be combined with one current discount coupon if you have one. You may not purchase a gift card with a coupon code, they must be purchased at full price. You may purchase gift cards in the following increments: $25.00, $50.00, $75.00 and $100.00.

It's the law in Canada to charge sales taxes. sales taxes may be different from one province to another. ImprintXpress calculate the taxes due in each province based on your shipping address

Please add customerservice@imprintxpress.ca to your contacts or check your spam box as we always answer all imprintxpress.ca related questions within 24 48 hours hours (except weekends and holidays).

There are a few reasons why your coupon may not be working but the most common is that coupons cannot be combined with other coupons, cannot be used on any item from the "deals" page and often have expiration date restrictions or product restrictions depending on where you got it.

If you need to cancel your order, simply contact us ay Customer Service.  Please include the invoice number of the item that you would like to cancel to insure accuracy.

Shipping

Using Canada Post, and UPS, you should receive your package within tfew days. International shipping could take as long as 4 weeks. We also have Next Day and 2nd Day shipping available. These are shipped out within one business day of your order.

Sometime, we offer free shipping on certian products, and some certain geographical areas. If you like to know about this offer when it's valid, please register to our mailing list.

Shipping charges may be different from one locaiton to another and from one products to another.

Our online susyem calculate the shipping charges based on weight, and size of packages, It send the shipping address to Canada Post, and UPS systems for immmediate shiiping qoutaiton by their systems.

Products

Your complete satisfaction is very important to us! We guarantee that if you do not like your merchandise, or it is broken, you can return it and get your money back. This 100% satisfaction money-back guarantee is good for 30 days.

 

Sure, You can.

Our online design store will understand your requirement and will product you a quote. You can choose from a variety of colors. We use screen-printing, paper heat transfer, and vinyl heat transfer, and soon, we will be offering Direct to Garment (DTG). This is to ensure that we are fulfilling your expectation.

 

We offer 2X, and 3X on selected models

We have enables this FAQ to allow you to suggest questions to be added.

We print all of our designs on high-quality blanks.

Please make sure you read the products descriptions before you make a purchase.

Most of our cotton shirts products are made with 100% preshrunk combed cotton knit fabric. Expect about 5-7% (about a half a shirt size) shrinkage after normal wash. Wash warm, dry low. Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash.

Our online desing studio have thousands of design elements which you can use to create your own desings. Also, You can upload your own design.

We have in our desing ideas section at the website many pre-made desings that you can use.

At the same time, we keep adding many new designs everyday that were deisnged by our expereinced designers.

About ImprintXpress

Currently we do not have any physical stores. If you have any questions regarding the sizes or anything else, please feel free to ask. Please remember that ImprintXpress does allow 100% returns and exchanges on all of our garments if it's not customized. and on case by case if it's customized.

Shopping at imprintXpress is safe and easy. We have implemented many security, and privacy protection technologies on our website to ensure that your experience with ImprintXpress is safe and easy.

Our website is scanned on a daily bases by Norton to ensure it's safe and secured. Also, we have implemented a SSL (Secured Service Line) by Goddady, which encrypt all data that are exchanged between your browser and our website. So there is no strange eye will be able to look to your information. Also, WE have a tight privacy policy that was audited by Versafe and approved. Please check the footer of our website and click on the seals to check each certification that was awarded to ImprintXpress by each one of these reputable organizations.

We have direct relationships with the manufacturing companies and the main distributers in order to offer you the best price in the market. We offer price match to our products.

Also, we always run discounts on selected products, and special offering. If you are interested in receiving our offering, Please subscribe to our mailing list after logging to your account.

Risk-Free Shopping

Shopping at ImprintXpress is risk-free. ImprintXpress guarantees your satisfaction by offering the following benefits on every purchase:

Quality Printing and Content

All ImprintXpress are screen-printed with plastisol ink, Water based, or discharge printing, or heat pressed with high quality materials. Many of our competitors use print-on-demand to produce their products, which gives them lower production costs and gives you an inferior product that may fade or peel after washing. Our designs are derived in-house by ImprintXpress .

Excellent Service

ImprintXress site is encrypted  so your personal information is safe. While our products may be funny, we take Customer Service very seriously and treat it as our number one priority. If there is anything we can do to make your experience better, please contact ImprintXpress Customer Service by phone or email.